Rosa-Moretti's Shipping Policy
Our goal is to ensure a smooth and hassle-free shipping process for your convenience and satisfaction. Below you will find the details of our shipping process.
SHIPPING AREA
Country: We currently ship to Australia. We are considering expanding into other areas in the future.
SHIPPING COSTS
Within Australia: Free shipping on all orders.
No hidden fees: All fees are clearly indicated during checkout.
ORDER PROCESSING TIME
Processing time: Orders are processed within 1 to 2 business days, Monday through Friday.
Processing deadline: We process orders daily until 22:00 (GMT+10:00) Australian Eastern Standard Time (Melbourne, Australia)
Weekend orders: Orders placed on weekends will be processed the next business day.
DELIVERY
Estimated delivery time: 5 to 9 business days.
Business days: Shipments take place from Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable courier services: We ship via our trusted shipping partner Australia Post.
Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage in transit.
Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.
FOLLOWING INSTRUCTIONS
Tracking Information: After the purchase, you will receive an email with the tracking information, including the name of the shipping company and the tracking number.
Track your order: You can track your order through our website. Simply enter your tracking number on our tracking portal to check the status of your order.
Questions: Our support team is ready to help you with any questions you may have about tracking your order.
MISSING ITEM PROCEDURE
To report missing items: Please contact our customer service via support@rosa-moretti.com within 7 days of receiving your package.
Solution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
CANCELLATION POLICY
Customers can cancel their order within 30 minutes of placing it. After 30 minutes, the order will be processed and prepared for shipment, and cancellation is no longer possible. If you wish to cancel your order, please do so within this time frame by contacting our customer service support@rosa-moretti.com. After the 30 minutes, cancellation is no longer possible, and you will have to wait until you have received your order to follow the return process.
INCORRECT ADDRESS DETAILS
It is the customer's responsibility to ensure that the shipping information is correct and complete when placing an order. We are not liable for lost or delayed packages due to incorrectly entered address details. In the event that a delivery cannot be completed due to incorrect address details, the shipping costs incurred by us will be deducted from the amount to be refunded. In addition, an administration fee of up to $20 may be charged for the processing of the refund. If you, as a customer, choose to have your order reshipped after providing the correct address details, you will be responsible for the shipping costs and any administration fees that apply for resending the order.
CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contactform. Your feedback is very valuable to us. We aim to respond within 12 hours.
Email: support@rosa-moretti.com
Contact form: Click here
Customer Service Opening Hours: Monday to Friday - 8:00 a.m. to 4:00 p.m.