Privacy Policy

Privacy policy

Updated June 11, 2024

Rosa-Moretti ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and shared by Rosa-Moretti. This Privacy Policy applies to our website and its subdomains (collectively, our "Service") and to our Rosa-Moretti application. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

Definitions and key terms

• Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login credentials.
• Company: When this policy mentions "Company", "we" or "our", it refers to Rosa-Moretti, registered in the Netherlands, responsible for your information under this Privacy Policy.
• Country: where Rosa-Moretti or the owners/founders of Rosa-Moretti are located, in this case the Netherlands.
• Customer: refers to the company, organization or individual who registers to use the Rosa-Moretti Service to manage relationships with your consumers or users of services.
• Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Rosa-Moretti and use the Services.
• IP address: Every device connected to the internet is assigned a number, known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the internet.
• Personnel: refers to those individuals who are employed by Rosa-Moretti or hired to perform a service on behalf of one of the parties.
• Personal data: any information that directly or indirectly, or in connection with other information, including a personal identification number, identifies a natural person.
• Service: refers to the service provided by Rosa-Moretti as described in the relative terms (if available) and on this platform.
• Third-Party Service: refers to advertisers, contest sponsors, promotion and marketing partners, and others who provide our content or whose products or services may be of interest to you.
• Website: Rosa-Moretti's site, accessible at this URL: https://rosa-moretti.com/ 
• You: a person or entity registered with Rosa-Moretti to use the Services.

What information do we collect? We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:

• Name / Username
• Phone numbers
• E-mail addresses
• Postal addresses
• Billing addresses

How do we use the information we collect? Any information we collect from you may be used in the following ways:

• To personalize your experience (your information helps us better respond to your individual needs).
• To improve our website (we are constantly striving to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
• To process transactions.
• To administer a contest, promotion, survey, or other site feature.
• To send periodic emails.

When does Rosa-Moretti use third-party end-user information? Rosa-Moretti collects end-user data that is necessary to provide the Rosa-Moretti services to our customers. End users may voluntarily provide us with information that they have made available on social networking sites. If you provide us with such information, we may collect information that is publicly available on the social networking sites you have indicated. You can control the amount of information that social networking sites make public by visiting these sites and adjusting your privacy settings.

When does Rosa-Moretti use third-party customer information? We receive certain information from third parties when you contact us. For example, when you provide us with your email address to express your interest in becoming a Rosa-Moretti customer, we receive information from a third party that provides automated fraud detection services to Rosa-Moretti. We also occasionally collect information that is publicly available on social networking sites. You can control the amount of information that social networking sites make public by visiting these sites and adjusting your privacy settings.

Do we share the information we collect with third parties? We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotion and marketing partners, and others who provide our content or whose products or services may be of interest to you. We may also share them with our current and future affiliates and business partners, and if we are involved in a merger, sale of assets, or other corporate reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may hire trusted third-party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and the website, storing and managing databases, email management, marketing storage, credit card processing, customer service, and fulfilling orders for products and services that you may purchase through the website. It is likely that we will share your personal information and possibly some non-personal information with these third parties so that they can provide these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytical purposes with third parties such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it can be used to estimate general location and other technical data, such as connection speed, whether you visited the website in a shared location, and the type of device used to access the website. They may collect and aggregate information about our advertisements and what you see on the website, and then provide audits, investigations and reports to us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or to private parties, as we, in our sole discretion, deem necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public, or any person, to prevent or stop illegal, unethical, or legally objectionable activities, or otherwise comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end users? Rosa-Moretti collects the personal information you provide to us. We may also receive personal information about you from third parties as described above.

How do we use your email address? By submitting your email address to this website, you agree to receive emails from us. You may cancel your participation in one of these mailing lists at any time by clicking on the unsubscribe link or using any other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We don't send unsolicited commercial emails because we find spam as annoying as you do. By submitting your email address, you also agree that we may use your email address for customer-facing advertising on sites such as Facebook, where we display personalized ads to specific people who have opted in to receive communications from us. Email addresses submitted only through the order page will only be used to send information and updates regarding your order. However, if you have provided us with the same email address in a different way, we may use it for any purpose as set out in this policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information? We will only retain your information for as long as we need it to provide Rosa-Moretti to you and fulfill the purposes described in this policy. This includes anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and we have no legal obligation to keep it, we will delete or anonymise it from our systems so that we can no longer identify you.

How do we protect your information? We implement a variety of security measures to ensure the safety of your personal information when you place or enter an order, submit or access your personal information. We offer the use of a secure server. Any sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway database, which can only be accessed by those who are authorized with special access rights to such systems, and who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never stored in our records. However, we cannot guarantee the absolute security of the information you transmit to Rosa-Moretti or guarantee that your information on the Service cannot be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Can my data be transferred to other countries? Rosa-Moretti is based in the Netherlands and Belgium. Information collected through our website, through direct interactions with you, or through the use of our support services may be transferred from time to time to our offices or staff, or to third parties, worldwide, and may be viewed and hosted worldwide, including in countries that may not have general laws governing the use and transfer of such data. To the maximum extent permitted by applicable law, by using any of the above, you consent to the cross-border transfer and hosting of such information.

Is the data collected through the Rosa-Moretti service secure? We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help protect, prevent unauthorized access, maintain data security, and properly use your information. However, no person or security system is foolproof, including encryption systems. In addition, people may commit intentional crimes, make mistakes, or fail to comply with policies. Therefore, while we make reasonable efforts to protect your personal information, we cannot guarantee absolute security. If applicable law imposes an unenforceable obligation to protect your personal information, you agree that willful fault will be the standard to measure our compliance with that obligation.

Can I update or correct my information? The rights you have to request updates or corrections to the information Rosa-Moretti collects depend on your relationship with Rosa-Moretti. Staff may update or correct their information as described in our internal company policies. Customers have the right to restrict certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete your personally identifiable information from our systems (subject to the next paragraph), by canceling your account. These updates, corrections, changes, and deletions will not affect any other information we retain, or the information we provided to third parties in accordance with this Privacy Policy prior to such update, correction, modification, or deletion. To protect your privacy and security, we may take reasonable steps (such as asking for a unique password) to verify your identity before granting access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.

You should know that it is not technologically possible to delete every record of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-erasable form that is difficult or impossible for us to find. At your request, all personal information stored in databases we actively use, and other easily searchable media, will be updated, corrected, amended, or deleted, as appropriate, as soon as reasonably and technically possible.

If you are an end user and you would like to update, delete or receive information we have about you, you can do so by contacting the organization of which you are a customer.

Staff If you are an employee or job applicant of Rosa-Moretti, we collect the information you voluntarily provide to us. We use the information collected for employee purposes to administer benefits to employees and screen job applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. These updates, corrections, changes, and deletions will not affect any other information we retain or information provided to third parties in accordance with this Privacy Policy prior to such update, correction, modification, or deletion.

Business sale We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Rosa-Moretti or any of its affiliates (as defined herein), or that portion of Rosa-Moretti or any of its affiliates to which the Service relates, or in the event of cessation of our operations or if we file or are filed against us for bankruptcy, reorganization, or similar proceedings, provided that the third party agrees to comply with the terms of this Privacy Policy.

Affiliates We may disclose information (including personal information) about you to our affiliates. For the purposes of this Privacy Policy, "Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Rosa-Moretti, whether owned or otherwise. Any information about you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

Governing Law This Privacy Policy is governed by the laws of the Netherlands and Belgium, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts with respect to any action or dispute arising out of or relating to this Privacy Policy, except for those individuals who may have rights to assert claims under Privacy Shield or the Swiss-US framework.

The laws of the Netherlands and Belgium, excluding their conflict of laws rules, govern this Agreement and your use of the Website. Your use of the Website may also be subject to other local, state, national or international laws.

By using Rosa-Moretti or contacting us directly, you agree to this Privacy Policy. If you do not accept this privacy policy, you should not interact with our website or use our services. Continued use of the website, directly interacting with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information means that you accept those changes.

Your consent We've updated our privacy policy to give you full transparency about what is set when you visit our site and how it's used. By using our website, registering an account, or making a purchase, you hereby consent to our privacy policy and accept its terms.

Links to other websites This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Rosa-Moretti. We are not responsible for the content, accuracy or opinions expressed on these websites, and these websites are not investigated, monitored or checked for accuracy or completeness by us. Please note that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites that have a link on our platform, are subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Advertise This website may contain third-party advertisements and links to third-party sites. Rosa-Moretti does not make any representations about the accuracy or suitability of any information contained in these advertisements or sites and does not assume any responsibility for the conduct or content of these advertisements and sites and the offers made by the third parties.

Advertising allows Rosa-Moretti and many websites and services you use to be free. We work hard to ensure that ads are safe, non-intrusive, and as relevant as possible.

The third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Rosa-Moretti of the third-party sites, goods or services. Rosa-Moretti assumes no responsibility for the content of the advertisements, the promises made, or the quality/reliability of the products or services offered in all advertisements.

Advertising cookies These cookies collect information over time about your online activity on the website and other online services in order to make online advertising more relevant and effective for you. This is called interest-based advertising. They also perform functions such as preventing the same ad from continuously reappearing and ensuring that ads are displayed correctly for advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or know how many ads have been shown and how many clicks they have received.

Cookies Rosa-Moretti uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data that is stored on your computer or mobile device by your web browser. We use Cookies to improve the performance and functionality of our website, but they are not essential to their use. However, without these cookies, certain functionalities such as videos may become unavailable, or you would have to enter your login details every time you visit the website, as we cannot remember you logging in before. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access the functionalities of our website properly or at all. We never place personally identifiable information in Cookies.

Blocking and disabling cookies and similar technologies Wherever you are, you can also configure your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to take full advantage of all of our website's features and services. You should also be aware that you may also lose certain stored information (e.g. saved login credentials, site preferences) if you block cookies on your browser. Different browsers offer different controls in this regard. Disabling a cookie or a category of cookies does not delete the cookie from your browser, unless it is done manually through your browser function.

Children's Privacy We collect information from children under the age of 13 only to improve our services. If you are under the age of 13, you can only use our website with the participation of a parent or guardian.

Changes to our Privacy Policy We may change our Services and policies, and we may make changes to this Privacy Policy to accurately reflect our Services and policies. Unless otherwise required by law, we will notify you (e.g., through our Services) before we make any changes to this Privacy Policy and give you an opportunity to review them before they become effective. Then, if you continue to use the Service, you will be bound by the updated privacy policy. If you do not wish to accept this or any updated privacy policy, you may delete your account.

Third-party services We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Rosa-Moretti is not responsible for the Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Rosa-Moretti does not accept any responsibility or liability to you or any other person or entity for any Third-Party Service. The Third-Party Services and links to them are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contactform. Your feedback is very valuable to us. We aim to respond within 12 hours.

Email: support@rosa-moretti.com
Contact form: Click here
Customer Service Opening Hours: Monday to Friday - 8:00 a.m. to 4:00 p.m.